Refund policy

Returns, Exchanges & Order Cancellation

Every Rinzaya bracelet is one of one — hand-selected natural crystal, made to be truly yours. We want you to love your piece. If something isn't right, here's how we make it right.

Order Cancellation
Changed your mind? You can cancel your order for a full refund within 24 hours of placing it, as long as it hasn't shipped yet — just email us at rinzaya168@gmail.com with your order number. Once your order has shipped, cancellation is no longer available, but our 14-day return policy applies.

14-Day Returns

  • You have 14 days from the delivery date to request a return.
  • Items must be unworn, undamaged, and returned in their original packaging.
  • Please email us at rinzaya168@gmail.com before sending anything back — we'll provide return instructions. Returns sent without prior authorization cannot be accepted.
  • Once we receive and inspect your piece, your refund will be issued to the original payment method within 5–10 business days.
  • Return shipping is the customer's responsibility, and original shipping fees are non-refundable.

Natural Characteristics

  • Natural crystals carry inclusions, veining, and subtle color variations — these are marks of authenticity, not defects, and are not grounds for return. Each listing shows photographs of the exact piece you will receive; please review all images carefully before purchasing.

Damaged or Incorrect Item on Arrival

  • Contact us within 48 hours of delivery with photos of the item and its packaging.
  • Because each piece is one of one, an identical replacement may not be possible. We'll offer you a comparable piece, a full refund including shipping, or store credit — your choice.

Sizing

  • Please measure your wrist and check the listed size before ordering. As each bracelet is one of a kind, resizing isn't available. If the fit isn't right, reach out within 14 days and we'll find a solution together, such as an exchange for another piece or store credit.

Complimentary Restringing

  • We offer free restringing within 6 months of delivery if the elastic cord wears under normal use. Damage from drops or accidents isn't covered, but we're always happy to repair at cost — just ask.

Final Sale

  • Pieces marked "Final Sale" are not eligible for return or exchange.